About us
Set on a secluded stretch of Mayan coastline, Hilton Cancun, an All-Inclusive Resort, feels like a lost paradise with the perfect blend of Mexican heritage and modern sophistication. Here, with panoramic ocean views, authentic global cuisine, oceanfront pools, and a wealth of unexpected delights, it’s possible to be endlessly entertained yet infinitely relaxed – and no two journeys are exactly alike. • Located just 15 minutes away from Cancun International Airport • 715 stylish rooms and suites with stunning panoramic views • 12 unique dining experiences including five specialties restaurants , three bars, premium wines and liquors and unlimited ice cream and churros • Family and adults pools, Kid´s and Teen´s Club, Fitness Center and Spa • 50,000 square feet of indoor and outdoor dynamic spaces including ballrooms, meeting rooms that span over two floors , unique Wedding pavilion and terraces. Event spaces are shared with the adjacent Waldorf Astoria Riviera Maya allowing for a dual resort buy out offerings
Venue Details
Industry Ratings
Awards
Amenities
Room features and guest services
- Calls (local)
- Concierge services
- Internet access
- Luggage storage
- Room service
- View (garden)
- View (ocean or water)
- Voicemail box
Facilities
- All inclusive
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Pet friendly
- Rental car service
- Wheelchair accessible
Business services
- Business center
Recreational activities
- Health club
- Outdoor pool
- Water sports
- Whirlpool
Transportation
- Taxi
Equipment
- Dance floor
- Loading dock
- Portable walls
- Staging area
Room features and guest services
- Calls (local)
- Concierge services
- Internet access
- Luggage storage
- Room service
- View (garden)
- View (ocean or water)
- Voicemail box
Facilities
- All inclusive
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Pet friendly
- Rental car service
- Wheelchair accessible
Sustainability
This venue holds verified sustainability certifications, based on certification data provided by BeCause in collaboration with Cvent.
Certifications (3)
Certification body:DEKRA Certification, Inc.
Certification body:DEKRA Certification, Inc.
Certification body:DEKRA Certification, Inc.
Seasonal Availability
Match your event dates with this hotel’s availability. Low seasons tend to have better availability.Meeting rooms
Meeting rooms
Menus
Meeting space
Name | Room size | Ceiling height | Maximum capacity | U-Shape | Banquet rounds | Cocktail rounds | Theater | Classroom | Boardroom | Crescent rounds (Cabaret) |
|---|---|---|---|---|---|---|---|---|---|---|
488,838 sq. ft. 678 x 721 sq. ft. | - | 2000 | - | - | 2000 | - | - | - | - | |
18,715 sq. ft. 95 x 197 sq. ft. | 23 ft. | 2300 | - | 1500 | 2000 | 2300 | 1000 | - | - | |
1,862 sq. ft. 49 x 38 sq. ft. | 24 ft. | 120 | 48 | 90 | 120 | 120 | 70 | - | - | |
6,768 sq. ft. 72 x 94 sq. ft. | 21 ft. | 600 | 140 | 350 | 580 | 600 | 260 | - | - | |
550 sq. ft. 22 x 25 sq. ft. | 10 ft. | 64 | 10 | 40 | 50 | 64 | 24 | - | - | |
4,655 sq. ft. 95 x 49 sq. ft. | 23 ft. | 450 | 110 | 280 | 450 | 440 | 180 | - | - | |
550 sq. ft. 22 x 25 sq. ft. | 10 ft. | 64 | 10 | 40 | 20 | 64 | 24 | - | - | |
1,457 sq. ft. 31 x 47 sq. ft. | 23 ft. | 160 | 38 | 90 | 130 | 160 | 60 | - | - | |
1,254 sq. ft. 22 x 57 sq. ft. | 10 ft. | 1000 | 24 | 80 | 1000 | 140 | 48 | - | - |
Guest rooms
Location
Getting Here
Local Attractions
Isla Mujeres
Chichen Itza
Golf
Cenotes
Recommended Vendors
Affiliated Organizations (7)
Additional Information
Facility Restrictions
The following are restriction on property: Raw food cannot be brought into the hotel. Fireworks shows are not allowed. The use of personal drones are not allowed as part of the privacy of our guest. Pool floats or Inflatables are not allowed in pools. The hotel does not have a warehouse area or equipment to move shipments. Privatization of restaurants for dinners is not allowed (available only for breakfast and lunch). The Ballroom partitions at the convention center are not soundproof. Curfew for indoor events, such as salons or lounges, is until 3 am with an extra charge. Curfew for external event areas is until 10 pm. Only the convention center area can be branded.
Hilton Cancun, an All-Inclusive Resort Frequently Asked Questions
Explore frequently asked questions from the Hilton Cancun, an All-Inclusive Resort regarding Health and Safety, Sustainability, and Diversity and Inclusion
Sustainable Practices
Diversity and Inclusion
Health and Safety
Please explain, if applicable, the carbon offsetting options you offer to corporations.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.
Corporate_Responsibility@Hilton.com
Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?
Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.
Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?
Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.
Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.
Please include a link to your public report on community impact if applicable.
https://cr.hilton.com, for details on our award-winning Environmental, Social and Governance programs. Also refer to https://hiltoneffect.org for information on our corporate foundation, through which we are investing in our local communities.
Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.
N/A
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.
Corporate_Responsibility@Hilton.com
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