About us
Welcome to the Conrad Tulum Riviera Maya, an exquisite luxury resort. The resort is situated on a private cove with soft white sand beaches overlooking the Mexican Caribbean and is ideal for Incentives and special celebrations. With bountiful indoor ballroom spaces and outdoor venues, unique and memorable experiences will be created for incentives, weddings, and special celebrations. Conrad Spa Tulum features 16 treatment rooms, hydomassage therapy, wet areas and a salon. With design inspired by the shape of a Cenote, the spa is tucked away from the main resort, creating an authentic and secluded sanctuary. Conrad Tulum Riviera Maya offers 349 rooms and suites elegantly furnished and decorated in cool, calming tones; all rooms feature balconies with spectacular views and plunge pools. Indulge in an ultimate escape in one of our prenium accommodations offering swim-up terraces, the Governor’s Suite or Presidential Suite. The resort includes 11 restaurants and bars inspired by wellness concepts that are integrated throughout the property and known for throughout the region. Dining selections range from signature restaurants with global-inspired cuisine to casual poolside light fare.
Venue Details
ChainHilton
BrandConrad Hotels
Built2022
Renovated-
Total meeting space55,551 sq. ft.
Guest Rooms349
Venue typeHotel
Industry Ratings
AAA
Northstar
Awards
Cvent awards
Industry awards
| 2022 & 2023 |
- Travel + Leisure 2023: 25 Favorite Resorts in Mexico.
- Condé Nast Traveler:
2022: #1 Best Resort in Eastern Mexico.
2023: #2 Resort in Eastern Mexico (U.S.).
2023: #11 Resort in all of Mexico (UK).
- Travel Weekly Magellan Awards: Gold in Luxury Hotel/Resort.
- World Luxury Spa Awards:
Best Luxury Beach Resort Spa (North America).
Best Luxury Resort Spa (North America).
Best Luxury Wellness Spa (North America).
- TripAdvisor: Travelers’ Choice 2023.
- Wine Spectator 2023: Award of Excellence (Maratea & Autor).
| 2024 |
- AAA: 4 Diamond.
- TripAdvisor: Travelers’ Choice 2024.
- Travel + Leisure It List 2024: 500 list.
- U.S. News Best Hotels 2024:
#1 Best Tulum Resorts.
#2 Best Tulum Hotels.
#8 Best Maya Riviera & Yucatan Resorts.
- Wine Spectator 2024: Award of Excellence (Maratea & Autor).
- Michelin Guide: Autor Restaurant.
- Concours Mondial Bruxelles: Gold Medal (Japa Chi Saak Sauvignon Blanc-Moscato).
- TripAdvisor: Travelers’ Choice Restaurants (Maratea, Autor, Ukai, Kengai).
- Condé Nast Traveler 2024: #3 Best Resort in Eastern Mexico.
- World Luxury Spa Awards:
Luxury Beach Resort Spa - North America.
Luxury Resort Spa - North America.
Luxury Wellness Spa - North America.
Venue Highlights
Amenities
Room features and guest services
- Calls (toll-free)
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- Room service
- View (garden)
- View (ocean or water)
Facilities
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Space (outdoor)
- Space (private)
- Wheelchair accessible
Business services
- AV capabilities
- Business center
- Video conference
- VIP services
Recreational activities
- Health club
- Outdoor pool
- Spa or salon
- Water sports
- Whirlpool
Transportation
- Airport shuttle
- Taxi
Equipment
- Dance floor
- Loading dock
- Piano
- Portable walls
- Staging area
AV capabilities
- AV equipment
- High speed internet
- Onsite AV staff
Room features and guest services
- Calls (toll-free)
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- Room service
- View (garden)
- View (ocean or water)
Facilities
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Space (outdoor)
- Space (private)
- Wheelchair accessible
Sustainability
This venue holds verified sustainability certifications, based on certification data provided by BeCause in collaboration with Cvent.
Certifications (3)
ISO 50001:2018
Certification body:DEKRA Certification, Inc.
Expires: 9/25/2026
ISO 14001:2015
Certification body:DEKRA Certification, Inc.
Expires: 9/25/2026
ISO 9001:2015
Certification body:DEKRA Certification, Inc.
Expires: 9/25/2026
Need dates
Priority windows that venues prefer for hosting events
Jul 18, 2026 - Sep 30, 2026
Jul 1, 2027 - Sep 30, 2027
Jul 1, 2028 - Sep 30, 2028
Seasonal Availability
Match your event dates with this hotel’s availability. Low seasons tend to have better availability.Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
High season
Mar 01 - Mar 31Nov 01 - Dec 31Jan 08 - Feb 29
Shoulder season
Apr 01 - Jun 30
Low season
Jul 01 - Oct 30
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5 venues
Meeting rooms
Total meeting space
55,551 sq. ft.
Largest room
97,155 sq. ft.
Space (private)
32,324 sq. ft.
Second largest room
43,550 sq. ft.
Space (outdoor)
9,655 sq. ft.
Meeting rooms
Total meeting space
55,551 sq. ft.
Largest room
97,155 sq. ft.
Space (private)
32,324 sq. ft.
Second largest room
43,550 sq. ft.
Space (outdoor)
9,655 sq. ft.
Explore Meeting Rooms
Find the perfect room with setup charts and interactive 3D floor plans.
Meeting space
Meeting room floor plans
Guest rooms
Total guest rooms
349
Double (2 beds)
122
Suites
33
Tax rate
16%
Total guest rooms
349
Double (2 beds)
122
Suites
33
Tax rate
16%
Location
Getting Here
Tulum International Airport, TQO, is approximately 45 minutes from the resort.
Cancun International Airport, CUN, is approximately 75 minutes from the resort.
Contact the resort concierge to help coordinate private transportation. Our partners in destination marketing services will help coordinate your group arrivals and departures.
Distance from airport
41 mi
Distance from airport 41 mi
Parking in the area
Parking in the area
Complimentary parking
Valet parking
Local Attractions
Chichen Itza
Historical landmark
2 hrs
Take a day trip to one of the largest Mayan cities, where the majestic pyramid-shaped temple looms. Named for a nearby cenote, Chichen Itza is among the Seven Wonders of the New World
Parque Nacional Tulum
Historical landmark
15 mins
Enhanced by lush greenery, local wildlife, and endless Caribbean views, Parque Nacionale is a coastal jewel. Bask in the Mayan sun and sea breeze as you explore the cliffside ruins overlooking the beach.
Tulum Archaeological Zone
Historical landmark
15 mins
Explore some of the best-preserved Mayan ruins. Just 20 kilometers from Conrad Tulum Riviera Maya, the Tulum Archaeological Zone offers a look at local history and a view of the Caribbean.
Cenote Dos Ojos
Recreation
20 mins
Discover underwater wonders in the cenotes of Dos Ojos. Mexico’s most spectacular scuba and snorkeling experiences can be found in these magical caves and caverns, where the water is warm year-round.
Playa Paraiso
Recreation
30 mins
Spend a day in paradise and check out the shops and unique restaurants around Playa Paraiso. Tulum’s legendary white-sand beach is an easy bike ride from the Archaeological Zone just a kilometer away.
Sian Ka'an Biosphere
Park
1 hr
A UNESCO World Heritage site, Sian Ka’an is the Mexican Caribbean’s largest protected area and a must-see attraction. Located 86 km from Conrad Tulum Riviera Maya, the “Gate of Heaven” is home to thousands of animal and plant species.
Visit website
Gran Cenote
Recreation
20 mins
Swim in the sacred turquoise waters of Gran Cenote, just 20 minutes from Conrad Tulum Riviera Maya. Spanning 150 square meters and connected to a network of underground rivers, Gran Cenote is one of Mexico’s largest and most famous cenotes.
Visit website
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Additional Information
Additional details
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Venue
Venue Type
Location
Venue Rating
Guest Rooms
Meeting Rooms
Largest Room
Meeting Space
Current venue
Conrad Tulum Riviera Maya
Hotel
Tulum, MX
349
-
97,155 sq. ft.
55,551 sq. ft.
Conrad Tulum Riviera Maya Frequently Asked Questions
Explore frequently asked questions from the Conrad Tulum Riviera Maya regarding Health and Safety, Sustainability, and Diversity and Inclusion
Sustainable Practices
Please provide comments or a link to any publicly communicated Conrad Tulum Riviera Maya's sustainability or social impact goals/strategy.
No response.
Does Conrad Tulum Riviera Maya have a strategy that focuses on the elimination and diversion of waste (i.e. plastics, papers, cardboard, etc.)? If yes, please elaborate on your strategy of elimination and diversion of waste.
No response.
Diversity and Inclusion
For US hotels only, is Conrad Tulum Riviera Maya and/or parent company certified as a 51% diverse owned business enterprise (BE)? If yes, please indicate which one of the following you are certified as:
No response.
If applicable, could you please provide a link to Conrad Tulum Riviera Maya's public report on their commitments and initiatives related to diversity, equity, and inclusion?
https://travelwithpurpose.hilton.com/wp-content/uploads/sites/4/2021/04/Hilton-Human-Rights-Principles.pdf
Health and Safety
Were practices at Conrad Tulum Riviera Maya developed based on health service recommendations from public governmental entities or private organizations? If Yes, please list which organizations were used to develop these practices.
No response.
Does Conrad Tulum Riviera Maya clean and sanitize public areas and publicly accessible facilities (i.e. meeting rooms, restaurants, elevator banks, etc.)? If yes, describe any new measures that are taken.
No response.
Please explain, if applicable, the carbon offsetting options you offer to corporations.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.
Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?
Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.
Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?
Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.
Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.
Please include a link to your public report on community impact if applicable.
Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.
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