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Royal Lancaster London

Lancaster Terrace, London, England, W2 2TY
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About us

Royal Lancaster London sets the scene for exceptional events & prestigious awards ceremonies. Following an £85 million transformation completed in 2019, the hotel combines contemporary luxury with some of the largest and most versatile event spaces in London — including one of the city’s only ballrooms illuminated by natural daylight. The Royal Lancaster London delivers five-star standards without an official star listing. Guests enjoy discreet five-star service throughout, complemented by a warm welcome extended to organisations across every industry sector including the pharmaceutical & financial industry The renowned Nine Kings and Westbourne Suite host conferences, product launches (including automotives), award dinners and gala celebrations for up to 1,200 guests, supported by advanced production capabilities by 4Wall Entertainment, high ceilings, vehicle access options and fully flexible layouts. For board meetings, briefings and breakout sessions, a refined collection of additional spaces provides seamless flow for multi-room events. Discreet five-star service underpins every programme, complemented by Silver sustainability accreditation to support ESG commitments and responsible event strategies. Including calculating carbon. The hotel’s location opposite Hyde Park, with Lancaster Gate Underground adjacent and Paddington Station a short walk away, ensures easy access for UK and international delegates, including a 15-minute Heathrow Airport Express connection. With 411 elegantly designed bedrooms and suites, the property is ideal for residential conferences and multi-day events, allowing entire delegations to stay onsite. Dining is an integral highlight: alongside the award-winning Nipa Thai, January 2026 will see the opening of Tortello, a sophisticated Italian restaurant overlooking the Italian Gardens of Hyde Park. Tortello will showcase hand-rolled pasta and regional Italian dishes in a design-led space, offering an exceptional culinary destination for delegates and private dining alike. Royal Lancaster London delivers scale, prestige and flawless execution, making it an outstanding choice for high-profile corporate events, conferences and awards in the heart of the capital.

Venue Details

ChainIndependent / Other
BrandOther AffiliationPreferred Hotels & Resorts
Built1967
Renovated2019
Total meeting space35,714 sq. ft.
Guest Rooms411
Venue typeHotel

Industry Ratings

AA Hotel Services

Awards

Industry awards
2025 Tripadvisor Travellers’ Choice – Best of the Best Hotels (UK inclusions) Voted number 1 hotel on TripAdvisor out of all London Hotels Voted in top 10% hotels worldwide on TripAdvisor 2025 Green Tourism for Business Scheme (GTBS) accredited Gold Star Award of Excellence at The Afternoon Tea Awards for its "Blooming British Afternoon Tea" The first hotel in England and Wales to receive The National Policing Award for Safety 2023 EarthCheck – Silver Certification (Sustainability & Environmental Performance) 2022 The Cateys – Best Conference & Banqueting Team 2021 Springboard Virtual Awards for Excellence – Best Employer 2020 The Sunday Times – 100 Best Companies to Work For 2019 The Cateys: Manager of the Year – Sally Beck The Cateys: Accessibility Award – recognising leadership in inclusive hospitality The Sunday Times – 100 Best Companies to Work For Preferred Hotels & Resorts – Hotel Manager of the Year London Venue Awards: Awarded in the top 3 Best Event Venue (Over 1,000 Attendees) London Venue Awards: Awarded in the Top 3 Best Awards Venue 2018 Springboard Awards for Excellence – Best Employer London Venue Awards – Silver Award: Best New or Refurbished Venue The Sunday Times – 100 Best Companies to Work For GIFFTS Award – Excellence in Community Service

Venue Highlights

3D Event Space
Cvent Photo-realistic 3D Event Spaces give planners the ability to realize their vision down to the finest detail.

Amenities

Room features and guest services

  • Concierge services
  • Internet access
  • Laundry service
  • Luggage storage
  • Room service
  • View (garden)
  • View (urban)
  • Voicemail box

Facilities

  • Extended stay
  • Onsite catering
  • Onsite restaurant
  • Onsite security
  • Outside caterers allowed
  • Pet friendly
  • Wheelchair accessible

Sustainability

This venue holds verified sustainability certifications, based on certification data provided by BeCause in collaboration with Cvent.

Certifications (1)

Sustainability Certifications
EarthCheck Certified
Sustainability level: Certified Silver

Certification body:EarthCheck

Issued: 12/18/2025 Expires: 12/18/2026

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Meeting rooms

Total meeting space
35,714 sq. ft.
Largest room
15,004.9 sq. ft.
Meeting rooms
15
Second largest room
10,247.2 sq. ft.
Exhibit space
25,000 sq. ft.
Standing capacity
1,500
Seating capacity
1,150
Explore Meeting Rooms
Explore Meeting Rooms
Find the perfect room with setup charts and interactive 3D floor plans.

Meeting space

Meeting room floor plans

Westbourne 3 Download PDF
Westbourne 3
Westbourne Suite Download PDF
Westbourne Suite
Oak 2 Download PDF
Oak 2
Nine Kings C Download PDF
Nine Kings C
Chestnut Download PDF
Chestnut
Nine Kings B Download PDF
Nine Kings B

Guest rooms

Total guest rooms
411
Double (2 beds)
411
Suites
34
Tax rate
20%

Location

Getting Here

Central Line to Lancaster Gate Station - located directly next door to Royal Lancaster London. Paddington Station - 5min walk from Royal Lancaster London which is served by all of the following: Heathrow Express from London Heathrow in 15mins! Elizabeth Line Bakerloo Line Circle and District Line Hammersmith and City Line
Distance from airport 15 mi
Parking in the area
Paid parking
( £55.00/day )
Street parking
Bus parking

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The Diana Princess of Wales Memorial Walk is a seven-mile-long walk, charted by 90 plaques set in the ground, that takes you within sight of famous buildings and locations associated with the Princess during her life. You will pass through four of the eight Royal Parks on this walk: St. James's Park, The Green Park, Hyde Park and Kensington Gardens. During the walk, you will see three palaces and two mansions which played a role in the life of the Princess: Kensington Palace Buckingham Palace Clarence House St James's Palace Spencer House, the one-time London house of the Spencer family The Diana, Princess of Wales Memorial Fountain is a memorial in London dedicated to Diana, Princess of Wales, who died in a car crash in 1997. It was designed to express Diana's spirit and love of children.
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The National History Museum

The National History Museum

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1 mi
The Natural History Museum in London is a museum that exhibits a vast range of specimens from various segments of natural history. It is one of three major museums on Exhibition Road in South Kensington, the others being the Science Museum and the Victoria and Albert Museum. 15min by car 28min by walk 8min by bicycle
Cromwell Road
London, GB SW7 5BD
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Heathrow Airport

Heathrow Airport

Airport
15 mins
Heathrow Airport is London's largest airport, and thanks to the Heathrow Express train guests can reach Paddington railway station in just 15 minutes, with trains running every 15mins. From there it's a quick 5 minutes' stroll to The Royal Lancaster London hotel.
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Hyde Park and Kensington Gardens

Hyde Park and Kensington Gardens

Park
1 min
At over 350 acres Hyde Park is one of the largest open spaces in London. With horse riding, a lake and over 4000 trees just outside, it is easy to forget that you're in one of the world's largest cities. Kensington Gardens has been a favourite of the Royals for generations - Princess Diana's love of walking and running in the grounds is well known. Kensington Palace, the Serpentine Gallery and the Albert Memorial are all to be found here.
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Oxford Street and Selfridges

Oxford Street and Selfridges

Shopping
15 mins
Opened in 1909, the Selfridges department store put Oxford Street on the world map as a shopping destination. For serious shopping sprees and holiday souvenirs alike, you will find everything and more along this amazing street. Only a 15min walk.
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Royal Albert Hall

Royal Albert Hall

Recreation
1 mi
The Royal Albert Hall is one of the world’s most famous stages. Opened by Queen Victoria in 1871, the Hall is a registered charity which receives no public funding. Each year it hosts over 360 events which include classical music, jazz, world music, circus, rock, pop, opera, dance, comedy, tennis, dinners, award ceremonies and the Royal British Legion Festival of Remembrance. 20 minute walk 12 minutes by car 10 minutes by bicycle
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Harrods

Harrods

Shopping
2 mi
From humble beginnings in 1849 Harrods has grown to become an amazing emporium of luxury goods of all kinds. A symbol of British culture, and so much more than simply a shop, it is famous world-wide and even has a novel and a stage musical based on it! This is one place not to miss on any trip to London.
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Buckingham Palace

Buckingham Palace

Historical landmark
2 mi
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ZSL London Zoo

ZSL London Zoo

Recreation
3 mi
Set in leafy Regent's Park amid heritage-listed buildings and beautiful gardens, ZSL London Zoo is an oasis in the heart of the capital. With more than 800 amazing animal species to discover, as well as live shows and fantastic, immersive exhibits including Tiger Territory, this is an unmissable attraction.
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Additional Information

Cancellation Policy

Customer Cancellation Rights (Event hire, food, beverage, ancillary revenue) Date of notice of cancellation Event Venue Hire Cancellation Charge More than 91 days (inclusive) prior to the start of the Event Booking Period [10]% of Event Booking Order Form Charges [90 - 60] days (inclusive) prior to the start of the Event Booking Period [15]% of the Event Booking Order Form Charges [59 - 32] days (inclusive) prior to the start of the Event Booking Period [25]% of the Event Booking Order Form Charges [31 - 07] days (inclusive) prior to the start of the Event Booking Period [50]% of the Event Booking Order Form Charges Less than [6] days prior to the start of the Event Booking Period [100]% of the Event Booking Order Form Charges

Additional details

Royal Lancaster London enjoys an enviable central location, perfectly positioned for both business and leisure. The hotel sits opposite Hyde Park, offering a tranquil setting while remaining moments from key commercial and shopping districts. World-class shopping is within easy reach: Oxford Street, Bond Street and Knightsbridge are approximately a 15-minute walk away, while Westfield London can be reached in around 15 minutes by Underground. The iconic Harrods in Knightsbridge is located just across Hyde Park and is accessible in 20 minutes by tube or around 10 minutes by taxi. The vibrant restaurants and cafés of Edgware Road are approximately 10 minutes’ walk away and also easily reached via bus or Underground connections to Marble Arch. The surrounding area is exceptionally well served by public transport. Lancaster Gate Underground Station (Central Line) is adjacent to the hotel, with multiple bus routes operating directly from the hotel frontage. Tour buses providing guided sightseeing tours of London also operate close by, offering delegates convenient access to major attractions. The hotel’s proximity to Paddington Station, with its 15-minute Heathrow Airport Express connection, ensures effortless international accessibility. This combination of park views, central positioning, and outstanding transport links makes Royal Lancaster London an ideal base for delegates wishing to explore the city before or after their event, while enjoying a prestigious and easily accessible address.

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Current venue
Royal Lancaster London
Hotel
London, GB1
411
15
15,005 sq. ft.
35,714 sq. ft.
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Royal Lancaster London Frequently Asked Questions

Explore frequently asked questions from the Royal Lancaster London regarding Health and Safety, Sustainability, and Diversity and Inclusion

Sustainable Practices

Please provide comments or a link to any publicly communicated Royal Lancaster London's sustainability or social impact goals/strategy.
https://www.royallancaster.com/about/csr/
Does Royal Lancaster London have a strategy that focuses on the elimination and diversion of waste (i.e. plastics, papers, cardboard, etc.)? If yes, please elaborate on your strategy of elimination and diversion of waste.
Yes, Mineral water in glass bottle, recycleable dental kits and razors, compostable coffee capsules, large toiletries in bathroom

Diversity and Inclusion

For US hotels only, is Royal Lancaster London and/or parent company certified as a 51% diverse owned business enterprise (BE)? If yes, please indicate which one of the following you are certified as:
NA
If applicable, could you please provide a link to Royal Lancaster London's public report on their commitments and initiatives related to diversity, equity, and inclusion?
https://www.royallancaster.com/wp-content/uploads/2019/09/CSR-Policy.pdf

Health and Safety

Were practices at Royal Lancaster London developed based on health service recommendations from public governmental entities or private organizations? If Yes, please list which organizations were used to develop these practices.
Yes, UK Government and WHO publish guidelines
Does Royal Lancaster London clean and sanitize public areas and publicly accessible facilities (i.e. meeting rooms, restaurants, elevator banks, etc.)? If yes, describe any new measures that are taken.
Yes, Public areas and high touch areas are regularly disinfected by hotel team
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