Grand Hotel Excelsior

Información de seguridad

• Safety Document Provided by Northstar Travel Group

Política de cancelación

1. If the cancellation is effected before 90 days of the group’s arrival then no further charges are incurred. The Hotel will however retain the deposits paid. 2. If the Client cancels up to 10% of the rooms reserved between the 89th and 60th day prior to the group’s arrival then no charges are incurred. Accommodation cancelled in excess of 10% shall be subject to a further cancellation charge of 25% of the cancelled accommodation cost. 3. If the Client cancels up to 10% of the accommodation reserved between the 59th day and the 30th day prior to the group’s arrival no charges are incurred by the Client. Accommodation cancelled in excess of 10% shall be subject to a further cancellation charge of 50% of the cancelled accommodation. 4. If the Client cancels up to 05% of the accommodation reserved between the 29th day and the 15th day before the group’s arrival no charges are incurred by the client. Accommodation cancelled in excess of 05% shall be subject to a further cancellation charge of 75% of the cancelled accommodation. 5. If the client cancels any accommodation reserved within the 14th day before the group’s arrival and the actual arrival date, or has any No-Shows on the day of arrival, the Client will be charged 100% of the cancelled accommodation. 6. In the event of full or partial cancellation, any other charges or expenses incurred with third parties by the Hotel in connection with the group are payable in full by the Client. 7. In the event of cancellations in excess of 25% of the room block within 14 days prior to the arrival of the group, the Client will be subject to a further cancellation charge of 50% of all cancelled food & beverage services

Additional details

• The Hotel undertakes to hold at the client’s disposal the number of rooms, for the duration stated • The Client agrees to send the final rooming list 15 days before the group’s arrival. • Rooms for group allocation will be assigned according to the run of house. • Check-in & Check-out Time: Hotel check-in time is 15:00 hours, Check out time is 12:00 noon. • VIP’s: The Hotel must be informed of any special requirements for hospitality arrangements or registration of VIPs, at the latest 15 days prior to the group's arrival together with the rooming list. Any requests for additional suites, specific room locations, etc., not specified in this agreement will be accommodated on a space available basis.

Recursos de la sede

• Grand Hotel Excelsior_Capacity sheet 2025

• Grand Hotel Excelsior_Corporate Brochure