About us
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. Hilo Hawaiian Hotel has everything you need, and so much you want, in a full-service hotel. And for those masquerading on business, meeting rooms accommodating up to 600 people are also available.
Venue Details
Industry Ratings
Amenities
- Calls (local)
- Calls (toll-free)
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- View (garden)
- View (mountain)
- View (ocean or water)
- Voicemail box
- Extended stay
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Wheelchair accessible
- Health club
- Outdoor pool
- Spa or salon
- Taxi
- Dance floor
- Staging area
- Calls (local)
- Calls (toll-free)
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- View (garden)
- View (mountain)
- View (ocean or water)
- Voicemail box
- Extended stay
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Wheelchair accessible
Need dates
Priority windows that venues prefer for hosting events
Seasonal Availability
Do you want to know if your event is during the high or low season? Check the season availability for this hotel.Meeting rooms
Meeting rooms
Meeting space
Name | Room size | Ceiling height | Max capacity | U-Shape | Banquet rounds | Cocktail rounds | Theater | Classroom | Boardroom | Crescent rounds (Cabaret) | Hollow square | Perimeter seating |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Mala Ikena Room | | 900 sq. ft. 44.3 x 16 sq. ft. | 8.9 ft. | 100 | 48 | 80 | 80 | 86 | 40 | 30 | 36 | 36 | 60 |
Moku Ola Ballroom | | 5,000 sq. ft. 99 x 42 sq. ft. | 8.5 ft. | 400 | 40 | 310 | 400 | 310 | 160 | 60 | 228 | 60 | 180 |
Guest rooms
Location
Getting Here
Local Attractions
Additional Information
Additional details
Malama Mokou = We Care As part of our commitment to keep guests and employees healthy and safe, Castle Hospitality Group has rolled out enhanced technologies at its properties. These technologies will include electrostatic sprayers that allow for touchless disinfecting capabilities. The magnetically charged droplets produced by the electrostatic sprayers cover hard-to-reach areas and surfaces typically missed in standard cleaning processes. Other increased cleanliness standards will include: • Increased frequency and usage of hospital-grade disinfectants in all public spaces. • Use of hospital-grade disinfectants in all guest rooms. • Pre-washing of four (4) sets of dishware, glassware, and utensils in the dishwasher prior to the guest’s arrival, providing a sense of security knowing the dishes are fresh and cleaned at all Condo units and Suites. For more information on Castle Care's go to our website at www.castleresorts.com.
Weblinks
Hilo Hawaiian Hotel Frequently Asked Questions
Explore frequently asked questions from the Hilo Hawaiian Hotel regarding Health and Safety, Sustainability, and Diversity and Inclusion.
Sustainable Practices
Diversity and Inclusion
Health and Safety
Please explain, if applicable, the carbon offsetting options you offer to corporations.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.
Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?
Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.
Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?
What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.
Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.
Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.
Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.
Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.
Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?
Please include a link to your public report on community impact if applicable.
Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.
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