Housing Matters Newsletter
November Edition
Message from the Executive Director
Q Shelter invites people with lived experience of housing need and homelessness to participate in leadership training
Q Shelter invites housing providers and homelessness services to share information with tenants and clients about training as leaders to provide feedback and input to policy, programs and service delivery approaches. The first session will engage people in co-designing the terms of reference and the topics that people would like to cover. It is an exciting opportunity to engage with peak bodies, Government, the sector and community about solutions to  homelessness and housing need. The training is relevant to social housing tenants, people experiencing homelessness and people with unmet housing needs. You can register here.
Invitation to attend the Q Shelter AGM and CEO and Leaders’ Forum
The year feels as though it has gone very fast with our AGM coming up soon. We have invited housing and homelessness organisations to prepare a presentation or short video to showcase the sector’s successes and highlight the role that we play in housing and support provision.
After a year responding to COVID-19, it feels vital that we take some time to celebrate achievements and consider our collective goals for next year. The AGM as usual is preceded by the CEO and Leaders’ Forum. This year as we begin a new four-year term of Government, we will be using this vital time with leaders to identify agreed policy and program directions to ensure we are working together on key priorities. You can register for these events.
Bringing the peaks together
Queensland peak bodies are committed to synergising and working together to achieve significant impact in our work across housing and homelessness initiatives. To that end, Q Shelter has assisted in bringing together key peaks with an interest in housing and homelessness responses to meet this week and explore how we can use our combined efforts to achieve optional outcomes in shaping growth, investment in support and effective system design. We will publish a communique after this event to the sector highlighting ways we are working together for optimal results for our members and for vulnerable Queenslanders.
Food security in Brisbane
We have been privileged to be working with Communify, Belong and YMCA on solutions to food security in Brisbane. On 27 November 2020 we will be co-hosting a Food Security Summit bringing key stakeholders together to design a food security system and achieve improved coordination and investment as we move through the unfolding impacts of COVID-19. Participation is open to all agencies and community groups involved in food provision or who work as part of referral pathways for people to food options. Q Shelter is also working on some training products for volunteers and paid workers to support great practice in the provision of food. Food is so important on so many levels and this project is aimed at ensuring people can access food and also that food providers are working together to achieve best practice.
Working with Government to deliver integrated results
Now that the Queensland Election is over, Q Shelter is as focussed as ever on working effectively to achieve growth in housing supply as well as investment in support. Over the last few months we have had input to how State agencies can all synergise their contributions and address systemic challenges. It is so important that we are working at both the leadership level and at the front line to achieve integrated results for people. I am pleased to highlight that the Service Integration Case Coordination groups  across nine regions have assisted 425 clients. 264 of those have already achieved stable housing outcomes. Amazingly, 286 services are engaged across the State including 26 community housing providers, 83 specialist homelessness services and 177 other service types from health, NDIS, community centres, aged care and other government agencies. It is vital that this investment of time and resources in service integration continues.    
Fiona Caniglia
In this edition of Housing Matters:
  1. Service Integration Initiative Update
  2. Q Shelter Live - upcoming events and engagement
  3. Q Shelter Update
  4. Sector News and Updates
  5. National Shelter Update
Care Coordination Facilitation Training
Q Shelter is hitting the road to host a series of regional workshops, focused on the role of the care coordination facilitator.
Hosted by Q Shelter's Service Integration Facilitator, Stephen Hawkins, the workshops are “training with a purpose”, and aim to support place-based organisations that are involved in and genuinely committed to the care coordination process.
Training Outcomes
As an outcome of this 3 hour workshop, participants will gain an understanding of:
  • preparing for a care coordination meeting: process design, stakeholder communication and commitment, format setting
  • running a care coordination meeting: creating an inclusive environment, managing dynamic and conflict, neutrality, micro-skills, story building, and capturing outcomes
Where and When
These workshops run November 2020 to January 2021, and will roll out across:
  • Cairns
  • Townsville
  • Mackay
  • Sunshine Coast
  • Moreton Bay
  • Brisbane
  • Redland
  • Logan
  • Gold Coast
  • Statewide Zoom Videoconference
More information
Workshops are free of charge and capped at 10-15 participants per session.
For more information, click here to visit The Deck.
Q Shelter's Annual Program of Events and Engagement
Q Shelter Webinar Series: Housing, Homelessness and the NDIS - Coordinated Case Management
Tuesday, 10 November 2020 / 10.00am - 11.30am
This panel discussion will explore:
  • How to set up case management which coordinates a range of supports. 
  • What resources are out there that can help? 
  • How case management works best and what helps it do so.
Click here for more information
Missed earlier sessions of this Webinar Series? Catch up on 'When Supports Breaks Down' here!
Q Shelter Learning Exchange
Tuesday, 17 November 2020 / 4.00pm - 5.00pm
This session will continue the discussion from the October Learning Exchange, and is solely focused on intake, assessment and eligibility for social housing. 
Joining us will be Chantal Raine, General Manager Service Delivery and Sharon Kenyon, A/Executive Director Service Delivery. 
You can click here to access a Customer Case Template that can be used to assist the department to look at customer cases that might indicate a deficit in business process that may require attention. The template can be used to collate information on customer case examples that providers would like to share with the department to support continued improvement of the service system. 
Completed templates can be forwarded to the Office of the General Manager via email.
You can also click here to view the presentation provided by DHPW at the previous Learning Exchange. 
You can register for these Learning Exchanges here.
Q Shelter Senior Leaders' Network Forum
Q Shelter would like to invite you to the Senior Leaders' Network Forum on Wednesday, 25 November 2020.
This forum provides the community housing and homelessness sector an opportunity to showcase it’s achievements and demonstrate progress on growth projects and service delivery innovations.
Confirmed showcase presentations from:
  • BHC Creating Liveable Communities
  • Brisbane Youth Service
  • Access Community Housing
  • Yellowbridge
  • Roseberry Qld
The forum will also include an opportunity for CEO’s and senior leaders of the sector to come together in their own session to develop a sector wide strategy for engagement with the returned Queensland State Government.
This will be a digital only event, and will be followed by Q Shelter's Annual General Meeting.
You can register for the CEO Forum and AGM at this link here
Asset Managers Network Series
Thursday, 26 November 2020 / 10.30am - 12.00pm
Asset management is a vital part of community housing provision.
This Learning Exchange focusses on the day to day challenges, providing opportunities to access collegial support as well as hear from guest speakers and structured sessions.
It is a forum to also share practices, tools and resources.Further information including an agenda will be forwarded to participants prior to the meeting.
Click here for more information
Brisbane Food Security Summit
Friday, 27 November 2020 / 9.00am-12.30pm
Zoom Meeting details will be provided upon registration.
This event, funded by the Dignity First Fund, brings together groups and services working to address the needs of people in Brisbane for food security. The purpose of the workshop is to improve coordination of food services and strengthen options for adequate supply particularly as the impacts of COVID-19 continue to be felt.   
This event will also explore practices that support access, equity and dignity in the process of achieving food security. Food providers and agencies who refer people for assistance are all welcome to attend.  
Click here to register
Feeling the Pulse on Partnering for Growth
Friday, 27 November 2020 / 2.30pm - 3.15pm
This monthly event is a discussion and learning exchange for community housing providers who are working on growth projects.
It is intended to be an opportunity to exchange learning and also identify challenges and barriers with the view to finding solutions.
Find out more information about this event
Trauma Informed Practice - Micro Training Sessions
Housing and homelessness services are increasingly adapting trauma informed responses that understand the impact of trauma on a person.
The online training will provide an opportunity to engage with online training videos, with presentations from experts Penny Gordon and Tere Vaka, access to accompanying written resources, and a facilitated discussion tailored to the housing and homelessness sector.
You can also hear from previous attendees on how this Trauma Informed Practice training has impacted their work here
Session One: Understanding Trauma
  • Defining trauma
  • Understanding the different types of trauma
  • The impact of trauma
  • Approaches that support recovery
Session Two: Trauma Informed Practice
  • Origins of Trauma Informed Practice (TIP) 
  • TIP Model
  • TIP implications for practice
  • Implementing TIP within your own team or organisation
The sessions will be run one week apart and offered on the following dates:
(limited spaces available)
10.00am - 11.30am
  • Session One - Monday, 16 November 2020
  • Session Two - Monday, 23 November 2020
Click here for more information
Q Shelter Governance Training
Wednesday, 17 February 2021 / 4.30pm - 7.30pm
Q Shelter is providing an in-depth session covering the essential legal duties and governance best practices for boards and committees of organisations. This programme is suitable for CEOs, directors, consultants and senior managers who seek to understand the role of the board in the context of their community housing organisation or homelessness service.
  • $135 Q Shelter members
  • $150 non-members
Q Shelter offers this training free to people experiencing homelessness, and to people receiving a Centrelink payment. The training is also free to social housing tenants who are not sponsored by their community housing provider.
Click here to find out more about this exciting training opportunity
Q Shelter Update
Always Was, Always Will Be.
Always Was, Always Will Be. recognises that First Nations people have occupied and cared for this continent for over 65,000 years.
We are celebrating NAIDOC Week by bringing the Q Shelter team together to discuss and learn more about First Nations history on this land and linking this with current reconciliation opportunities reflected in the Uluru Statement from the Heart. 
Reconciliation Action Plan
This year, Q Shelter is consulting with Uncle Joe Kirk and other first nations people to create an Innovate Reconciliation Action Plan-RAP. The RAP will be developed from a base of actions, activities and commitments Q Shelter has been evolving for some time to develop deeper, more reciprocal relationships with First Nation peoples.
Q Shelter is pleased to be continuing down this path towards greater reconciliation and invites any sector participation. Please contact Maggie Shambrook for more information.
Update to Q Shelter's Property Condition Tool
Q Shelter have expanded the Property Condition Planning Tool to accommodate up to 115 properties.
This asset management tool contains a property register, property condition audit tool and a maintenance and upgrades program and forecasting tool. 
For more information, please contact Q Shelter via email –
Sector News and Updates
Update: Everybodys Home
The Everybodys Home campaign has secured additional funding to appoint a project manager for four days a week as well as other grants that will enable it to undertake and support research.
An operations group oversees the project manager and reviews media and communications work.
Expressions of interest are sought for operations group membership, and if your organisation would be interested in nominating,  you can contact Wendy Hayhurst from CHIA to find out more information.
Research: Community Housing Industry – COVID Impact Report
The Community Housing Industry Association (CHIA) and National Housing Finance and Investment Corporation (NHFIC) interviewed leaders from 30 community housing organisations this year to find out how they responded to the challenges of the first wave of COVID-19.
CHIA’s report: ‘Responding to COVID-19: What we learned from talking to CHOs’  can be accessed here
NHFIC’s report ‘Australia’s social and affordable housing sector: A resilient response to COVID-19’ can be accessed here
Event: Housing options for people with disabilities and their families in Queensland
People with disability will run the workshops. They will provide information about housing options, and attendees will hear their stories of how they found the right home for them.
These workshops are being held on Monday 9 or Tuesday 10 November.
Click here for more information
Research: AHURI Report, Demand-side assistance in Australia’s rental housing market: exploring reform options
This research examines possible cost-effective reforms of Commonwealth Rent Assistance (CRA) and found that changing the CRA eligibility criteria to reflect housing need, defined as low-income private renters paying rents exceeding 30% of their income, produced the best outcomes.
Click here to read the report
Event: AHURI National Conference Update (1-2 December 2020)
Supported places for people with lived experience of homelessness
The Conference Committee invites people with lived experience of homelessness to attend and participate in the conference – at no cost. AHURI is eager to ensure diverse, robust and inclusive conversations across the two-days and hear from those most affected by homelessness. There are a limited number of supported places available to cover the registration fee.
If you would like to attend, or would like to nominate someone to attend, please apply for a supported registration by 13 November via this link.
The National Homelessness Conference supported places program is sponsored by The Salvation Army.
Click here to register for the Conference
Resource: 2020 Australian Homelessness Monitor
The latest Australian Homelessness Monitor shows the national homelessness rate is set to surge as short-term coronavirus and housing protections phase down. The 2020 Australian Homelessness Monitor offers an independent analysis of homelessness in Australia. It investigates the changing scale and nature of the problem, and assesses recent policy and practice developments seen in response
Click here to read the report
Job Opportunity: Regional Coordinator - Homelessness Redlands
The Regional Coordinator (RC) will provide regionalised assistance to strengthen existing and emerging networks with a primary focus on person-centred care coordination for people with complex needs who are homeless or at risk of homelessness.
Click here to find out more about this role
Job Opportunity: Property and Tenancy Officer
Zillmere Family Accommodation Program provides short term supported accommodation to families who are experiencing homelessness or are at risk of homelessness. They are seeking a skilled worker experienced in the provision of property and tenancy management.
Click here to find out more about this role
News: More Australian social housing is the obvious answer to more than one question
Building public housing in the GFC turned out to be good economic and social policy. Amid the Covid recession, what are we waiting for?
Read more here
News: 'Heartbreaking': 9,100 homeless suffer jobseeker payment suspensions amid recession
Employment minister, Michaelia Cash, challenged over mutual obligations regime that has resulted in 74,000 payment suspensions
Read more here
National Shelter Update
Interim Report: COVID-19 and Homelessness
In October, the House of Representatives Standing Committee on Social Policy and Legal Affairs tabled in Parliament its interim report called Shelter in the storm – COVID-19 and Homelessness.

National Shelter and its members and allies are strongly represented in the interim report which so far details the evidence presented to it without containing any findings. It’s worth reading for the breadth and depth of evidence provided to the Committee
Read the interim report here
National Affordable Housing Alliance (NAHA)
The NAHA has appointed Mr Rod Fehring former chairperson of the Australian Housing and Urban Research Institute and CEO of Frasers Property to be its chairperson. Next stop for the NAHA is meeting with the COVID Commission Chairperson Mr Nev Power.
Ministerial Meetings
National Shelter continues to meet regularly with advisors for Ministers of Social Services, Housing (Treasury) and Community Housing and Homelessness along with the Community Housing Industry Association, Homelessness Australia and PowerHousing.
We have consistently raised issues about the impending crisis facing renters, the need for investment in social housing, the need for increasing the availability of housing to re-house people in temporary accommodation as well as the longer term issues around the National Housing and Homelessness Agreement, and more.
Read the full National Shelter update here
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