Housing Matters Newsletter
January Edition
Message from the Executive Director
Happy new year!
It is hard to believe we are already so far through January. I hope everyone had a   chance for a restorative break and feels enthusiastic about the year ahead. I acknowledge the unfortunate escalation of COVID-19 but am heartened by the well-coordinated response proving that Queenslanders are willing to observe restrictions to ensure everyone’s safety. The hard and sudden lock-down included important measures to assist people who were rough sleeping. We commend the Department and all of the front-line services involved for the work they are doing.
Q Shelter program of events
Q Shelter’s program of events is packed with opportunities aimed at supporting the sector in it’s vital work. We move forward offering a combination of online and face-to-face opportunities ensuring we are compliant with Government guidelines. The level of engagement has been great with record numbers of attendances in the first six months of the financial year. Stay in touch with your ideas for topics and content. Find out more by visiting Q Shelter Live.
Remembering 2011: the critical role of community centres
The ten-year anniversary of the 2011 floods is a reminder of the breadth and depth of community spirit present in our neighbourhoods with clear memories of thousands of people setting out to help wherever and whenever they could. Under 1 Roof brought together a workshop of agencies to capture the learning about community development and community recovery. The report from that workshop is archived and while some of the recommendations may have aged, the analysis about the challenge and opportunity of community building to prepare for and recovery from disasters remains ever relevant. At the time, community centres played a critical role in recovery as they do in responses to homelessness. They are a powerful and flexible type of infrastructure that combines community-owned space with flexible approaches to responding to local need through supportive paid roles leveraging many volunteers. Following on from the 2011 floods, a subsequent report by a group of community centres published a report showing the scope of their role, the level of participation and the importance of having flexible, responsive infrastructure with capacity to address a range of needs and opportunities.
At the CEO and Leaders’ Forum I referenced the iconic Cathy Come Home film, which highlighted the plight of a homeless family who succumbed to job losses following by the loss of housing, relationship breakdown and separation of children from their parents. A film-release over the Christmas period gave me just as many reasons to reflect as Cathy Come Home. Called Nomadland, it follows the stories of older people, some fictional and many playing themselves who live in vehicles and mobile homes. The film covers many themes including the structural causes of homelessness and the fragility and sheer hard work of moving between seasonal opportunities for work. The film explored what it is like to manage a serious illness while living an itinerant life and painted numerous portraits of how traumatic live events and losses can be a factor in making decisions about where to live and how. None of the characters cast themselves as victims even though there were moments of searing pathos. The film didn’t deal in stereotypes. Instead it showed the depth and complexity of people’s characters woven into the different reasons, both individual and structural, for why people found themselves on the road. The sense of community among the travelling community was tangible, and manifest in meaningful connections and genuine sharing of help and other resources. Just as we know in Queensland, just because a system or society calls you homeless, it is not always how people see themselves. It is a reminder that stories are powerful and that people must be at the centre of solutions.
Fiona Caniglia
In this edition of Housing Matters:
  1. Q Shelter Live - upcoming events and engagement
  2. Q Shelter Update
  3. Sector News and Updates
Q Shelter's Annual Program of Events and Engagement
Peer Leadership Group for people with lived experience of homelessness and/or being a social housing tenant
Thursday 21 January 2021 / 1.00pm – 4.00pm
New Farm Neighbourhood Centre
In December, Q Shelter facilitated the second in a series of Peer Leadership sessions to provide support and training for people with lived experiences of housing insecurity and homelessness.
These sessions are open to anyone who has experienced homelessness or life as a social housing tenant. The atmosphere is welcoming and inclusive, and there is always lots of lively, healthy, collaborative discussion by participants! 
A complimentary light lunch is also provided for attendees.
Who can I contact for more information? Karen James-Pearson, Project Officer, Q Shelter (Phone: 3831 5900).
Where can I register to attend? 
Click here to register (Please note that as Covid-safe procedures are being practiced, should the number of registrations received exceed the venue’s Covid-safe spacing/room capacity, registrants will be placed on a wait-list and will be notified should a space become available).
Q Shelter Learning Exchange: AHURI Research into Redesigning the Specialist Homelessness Service System
Tuesday, 2 February 2021 / 4.00pm - 5.00pm
Join us for a monthly teleconference for housing, homelessness and support services to raise challenges, exchange ideas and learn about resources.
Find out more about this exchange here
Housing Older Women: Join older women who are collaborating to create innovative housing solutions
Wednesday 3 February 2021 / 2.00pm - 3.30pm
You're invited to continue or join in this ongoing meeting of persons interested in the issue of older women and access to affordable, amenable, secure and sustainable housing, in fact, their ‘home’.
Click here for more information
Strengthening Tenant Voices
Monday, 15 February 2021 / 9.30am to 12.00pm
This workshop will explore models for strengthening tenant voices in service delivery improvements. Attendees will consider research and evidence and then workshop options that might be considered going forward.
Click here for more information
Learn about the housing and homelessness sector (Sector Induction)
Wednesday, 17 February 2021 / 1.30pm - 4.30pm
This session is intended for people who are new to the sector and who need an overview of how the housing and homelessness system works. The sessions will cover the specialist homelessness system, social housing system, private housing system assistance and will also include an orientation to trauma informed practice.
Click here for more information
Q Shelter Governance Training
Wednesday, 17 February 2021 / 4.30pm - 7.30pm
Q Shelter is providing an in-depth session covering the essential legal duties and  governance best practices for boards and committees of organisations. This programme is suitable for CEOs, directors, consultants and senior managers who seek to understand the role of the board in the context of their community housing organisation or homelessness service.
  • $135 Q Shelter members
  • $150 non-members
  • Free to people experiencing homelessness, social housing tenants and to people receiving a Centrelink payment.
Click here to find out more about this exciting training opportunity
Asset Managers Network Series
Thursday, 25 February 2021 / 10.30am - 12.00pm
Asset management is a vital part of community housing provision. This Learning Exchange focusses on the day to day challenges, providing opportunities to access collegial support as well as hear from guest speakers and structured sessions. It is a forum to also share practices, tools and resources. Further information including an agenda will be forwarded to participants prior to the meeting.
Click here for more information
Tenancy Sustainment Training for housing providers, specialist homelessness services and the broader human services system
Friday, 26 February 2021 / 9.00am - 12.00pm
Tenancy sustainment involves vital inputs from housing and support providers as well as robust service integration and other enablers such as brokerage and workforce development.
This training provides participants with frameworks, tools and skills supportive of tenancy sustainment. It is designed to deliberately bring together housing providers, specialist homelessness services, support providers and other resources to achieve sustainable solutions to housing need and homelessness.
It is intended for both government and non-government providers to help with building shared frameworks about what to achieve enduring outcomes in ending homelessness.
Click here to register for this event
Feeling the Pulse on Partnering for Growth
Friday, 26 February 2021 / 2.30pm - 3.15pm
This monthly event is a discussion and learning exchange for community housing providers who are working on growth projects.
It is intended to be an opportunity to exchange learning and also identify challenges and barriers with the view to finding solutions.
Find out more information about this event
Trauma Informed Practice - Micro Training Sessions
Tuesday, 9 March 2021 / 10.00am - 12.00pm
Housing and homelessness services are increasingly adapting trauma informed responses that understand the impact of trauma on a person. The online training will provide an opportunity to engage with online training videos, with presentations from experts Penny Gordon and Tere Vaka, access to accompanying written resources, and a facilitated discussion tailored to the housing and homelessness sector.
You can also hear from previous attendees on how this Trauma Informed Practice training has impacted their work here
Part One: Understanding Trauma
  • Defining trauma
  • Understanding the different types of traums
  • The impact of trauma
  • Approaches that support recovery
Part Two: Trauma Informed Practice
  • Origins of Trauma Informed Practice (TIP)
  • TIP Model
  • TIP implications for practice
  • Implementing TIP within your own team or organisation
Click here for more information
Q Shelter Update
Service Integration Intiative: Mid-Point survey results are in!
Following a benchmark survey in September 2020, a mid-point survey was sent in November 2020 to the same pool of stakeholders across the nine initiative locations.
The following provides a high level comparative overview of findings, and you can find the full results on The Deck.
Care coordination quality
Benchmark survey: 49.3% of respondents stated that the quality of care coordination prior to the intiative was rated very unsatisfactory, unsatisfactory or neutral.
Mid-Point Survey: showed a significant reduction in levels of dis-satisfaction in the quality of care coordination to 8.7%.
Care coordination process
Benchmark survey: 34.3% reported the care coordination process to being satisfactory, or very satisfactory,
Mid-point survey: indicated a significant increase in the level of satisfaction to 87%.
Client outcomes
Benchmark survey: 61.2% client outcomes as very satisfactory or satisfactory.
Mid-point survey - indicated an increased satisfaction level of 73.3%.
In reviewing the additional feedback provided in the mid-point survey, the strongest themes in what worked well were:
  • Care coordination seen as a collaborative approach (41.5%)
  • The role of a dedicated Care Coordination Facilitator  (15.1%)
  • Opportunity to share information and knowledge (13.2%)
To track the progress of the intiative, the survey will be re-issued again in February 2021. Many thanks to those who have contributed to the intiative to date, and thank you in advance to those who will continue to inform the Service Integration Intiative.
If you would like to be involved further in this study, or have a general enquiry regarding the initiative, you are invited to send your enquiry to
Facilitation Training for Care Coordinators
Q Shelter has been out on the road to host a series of regional workshops, focused on the role of the care coordination facilitator.
Hosted by Q Shelter's Service Integration Facilitator, Stephen Hawkins, the workshops are“training with a purpose”,and aim to support place-based organisations that are involved in and genuinely committed to the care coordination process.
These sessions will continue to roll out throughout January and February.
  • Cairns: 19 January 2021
  • Online: 25 January 2021
  • Logan: TBC
Click here to find out more about these workshops
Q Shelter Care Coordination Brisbane
Care coordination provides place-based support to existing care coordination networks with a focus on improving person-centred responses for people with multiple needs that are, or at risk of homelessness.
Q Shelter’s three Brisbane-based care coordination networks meetings will commence next week.
Under 1 Roof (U1R) – Microsoft Teams ONLY
Tuesday 1:30pm-3:00pm 19/01/2021 Recurring fortnightly
South West Care Coordination Group (SWCCG) – Microsoft Teams ONLY
Wednesday 1:30pm-3:00pm 20/01/2021 Recurring fortnightly
Brisbane North Community Connections (BNCC) – Microsoft Teams ONLY
Thursday 1:30pm-3:00pm 28/01/2021 Recurring fortnightly
We thank services and housing providers for their ongoing commitment to the Care Coordination process and as we maintain meaningful connections towards improving housing and homelessness responses and outcomes for vulnerable Queenslanders.
Click here to register
If you have any queries, please call Q Shelter on (07) 3831 5900.
Planning the 2021 Census: Enumerating people experiencing homelessness
The five-yearly Census is an important tool for the Queensland housing and homelessness sector. Census data informs government policy and funding decisions, and assists the sector demonstrate need for funding proposals and submissions. The next Census will be held in August this year.
The Australian Bureau of Statistics (ABS) has been officially estimating the prevalence of homelessness in Australia since 2006. This information informs sector advocacy, planning and service delivery, and determines proportional funding to the states and territories. It also supports the national performance indicator (g) of the National Housing and Homelessness Agreement (NHHA): “A decrease in the number of people experiencing homelessness”.
Q Shelter will be hosting a sector briefing with representatives from the ABS to provide information on the 2021 homelessness enumeration strategy, including opportunities for the sector to assist and support the homeless count.
Thursday 11 February / 10.00am – 12.00pm
Please contact Emma Greenhalgh on (07) 3831 5900 or via email for more information.
Sector News and Updates
News: Land costs distort disability housing provision, developers say (AFR)
Fast-rising housing prices will worsen an existing imbalance in the provision of Specialist Disability Accommodation that has already created a shortage of larger houses for clients with behavioural problems stemming from conditions such as high-end autism, developers say.
Read more here
Job: Outreach Worker
Community Living Association Inc is looking for a dynamic and committed Outreach Worker to be part of their ARROS team.
The ARROS Outreach Worker is responsible for providing support to access information and resources and sustaining ongoing supportive relationships to address those issues that negatively impact on the young person’s ability to live safe and meaningful interdependent adult lives.
Read more here
You can also view more jobs on The Deck here
Campaign: Everybodys Home Petition
Sign and share the Everybodys Home petition, which is calling on the Federal Government to invest $7.2 billion in social housing to create 30,000 new homes and generate 18,000 jobs annually.
Read more here
News: Regional house prices soaring due to coronavirus exodus from cities but some locals now living in cars (ABC News)
Even real estate agents are calling it a "housing crisis", with one agency posting a desperate message on Facebook to try to find a home for a family kicked out due to the owners moving back in.
Read more here
Resources: Updated RTA Forms
The Residential Tenancies Authority have updated forms to reflect the Queensland Government’s extension of temporary COVID-19 arrangements for residential tenancies until 30 April 2021.
In these updated forms, the RTA has removed references to the previous 31 December 2020 expiry date in line with the amended Residential Tenancies and Rooming Accommodation (COVID-19 Emergency Response) Regulation 2020.
A list of updated RTA forms is below. Please ensure you download and use these versions.
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t   (07) 3831 5900
515 Wickham Terrace  (PO Box 214)
Spring Hill,  QLD  4004
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