Q Shelter Bulletin
Tuesday, 29 June 2021
Covid 19 restrictions: housing and homelessness sector
The Queensland Government has issued this advice about current and emerging restrictions which are in place for Queensland.
Housing Service Centres remain open and there is a 24/7 hotline that people can call for help: 1800 474 753. Stay in touch with Q Shelter if you have questions or concerns. Stay well everyone!
Communique to the Homelessness and Housing sector - COVID-19
The Premier and Minister for Trade, the Honourable Annastacia Palaszczuk has announced increased restrictions for people living in Queensland to stop the spread of COVID-19 in the community. Acopy of the Premier’s media statement can be found here and the Queensland Health website here.
From 1:00am Tuesday 29 June, increased restrictions will apply to people living in South East Queensland. Impacted local government areas include Noosa, Sunshine Coast, Ipswich, Logan, Redlands, Moreton Bay, Brisbane, Gold Coast, Scenic Rim, Lockyer Valley, Somerset.
In addition to the above-mentioned areas, there are other restrictions for people in the rest of Queensland. Housing assistance is an essential service for government, including community housing and specialist homelessness services. It is expected these services continue to operate. Housing Service Centres across the state will remain open and continue to provide housing services to the community. Customers are encouraged to contact their local Housing Service Centre by telephone before visiting and adhere to Queensland Health advice.
Housing help is available for people who need it. Anyone experiencing, or at risk of, homelessness can call the 24/7 hotline on 1800 474 753, or your local Housing Service Centre, where trained staff are available to assist.
No persons outside of the restricted areas should be brought into South East Queensland for emergency accommodation.
Please continue to stay in touch with your local Contract Officer during this time. We will continue to provide updates on our response to COVID-19. 
New Check In Qld app requirements from 9 July.
The use of the Check In Qld app will be mandatory from 9 July for businesses, organisations and venues across a number of new sectors. Visit to find out if your organisation is affected and how to register to use the app. 
The Check In Qld app is a free, contactless, secure and convenient way to manage customer data collection for your organisation. Wide adoption of the app ensures businesses, organisations and venues remain open with confidence that staff, guests and customers can be quickly and easily contacted if there is an outbreak. The app is safe, secure and private. Check in details will be stored securely by the Queensland Government for 56 days and will only be used if required for contact tracing purposes.
The Check In Qld app is simple to download and use – download it from your app store or visit to get started. Once registered, you will be provided with a starter kit which includes posters with your unique QR Code.
Visit or call 134 COVID (134 268) for more information.
Business Continuity Planning
The Queensland Government is committed to continuing to work with housing and homelessness services across Queensland to ensure service continuity during the response to COVID-19. The department appreciates you working with your regional Contract Officers and local networks to develop responses that meet the needs in your area.
We know that all organisations have undertaken significant work to update their Business Continuity Plans to support ongoing service delivery during the COVID-19 pandemic, considering current and future staff capacity and mechanisms to ensure the safety of staff and clients.
You can access resources developed by the Queensland Council of Social Service and the Community Services Industry Alliance to help you review and update your Business Continuity Plan.
The department encourages all funded providers to follow the direction of Queensland Health when considering which steps to take to protect the health and safety of their staff and tenants.
If your organisation identifies any issues or risks in ensuring continuity of service or has a staff member or client with a confirmed case of COVID-19, please notify us by contacting your Contract Officer.
Support available
If your organisation identifies an emerging need, including for personal protective equipment, as a result of the recent positive COVID-19 cases, please contact your local Contract Officer to discuss.
Latest information from Queensland Health
As the COVID-19 situation continues to evolve across the State, we recommend you regularly check the latest Queensland Health restrictions, directives and guidelines via the Queensland Health website.
If you become aware of a staff member or client with a possible or confirmed case of COVID-19, please follow Queensland Health advice or call 13 HEALTH (13 43 25 84).
The latest contact tracing information is available from the Queensland Health website.
Where to get tested
Information on where to get tested and fever clinics is available on the Queensland Health website.
For more information
Funded service providers should direct any questions in relation to policies, procedures and the allocation and expenditure of funds to their Contract Officer. If your organisation identifies any anticipated issues or risks in ensuring continuity of service, please notify your Contract Officer immediately.
If your organisation operates a Residential Service and has any questions relating to impacts of COVID-19 please contact Regulatory Services by emailing or phone 07 3008 3450.
Australian Government directions
Check the Australian Government’s website forfor the latest COVID-19 news and updates and advice from Australian Government agencies, including information available in a range of Culturally and Linguistically Diverse languages.
Thank you again for your ongoing support and efforts as we work together to respond to COVID-19 in Queensland,
The Department of Communities, Housing, and Digital Economy
The safety and wellbeing of sector staff, clients, and the wider community is our highest priority.
The department recognises that the COVID-19 situation is emerging and evolving rapidly. Officers have been looking at systems, operations and business continuity plans to ensure we can continue to meet the needs of our customers and maintain business as usual.
Service continuity is vital, and we will work together as a broad sector, to meet any challenges. The department encourages all Queenslanders to follow the direction of Queensland Health when considering how to protect their health and safety.
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Spring Hill,  QLD  4004
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